Close reading VIII: The reader-friendly library service

Open book

Image shared on Pixabay with a Creative Commons public domain licence

Chapter eight: Readers online

I’ve been slow to get a library website up and running – and after reading this chapter I’m kind of glad! I think I would have fallen into all the online traps that are mentioned here, and probably wouldn’t have put the user-experience at the centre of the website design.

I definitely do want to create an online space for my library users (because I know that a lot of them leave their schoolwork to the last minute – when the library is often closed) but I want it to be a useful space. Not something to impress the senior management team or Board of Trustees, but something that the students will actually use.

Things I will need to think about before creating the library’s online space:

  • organise information so that students can find what they want by a direct route (minimise the number of clicks!)
  • don’t simply reproduce what the library offers offline – what is suitable for a web audience
  • the web thrives on users sharing information they discover – allow space for students to do this
  • think about who needs what online and why – don’t rush into writing web content that nobody will ever visit
  • interactivity is one of the biggest advantages of online spaces – use it

There is a lot of thought that needs to go into online services and these also need to be maintained once they are up and running. Limited staffing and resources are what have slowed me down at this point. Maybe it is time now to start putting aside time to do this and prioritising it the same way that offline services are?


Actions arising from this chapter:

  • start designing a library website
  • make a plan to get LMS opened up anytime / anywhere
  • make a plan for catalogued websites to be accessed through the LMS – it’s 2016, people!


Riel, R. V., Fowler, O., & Downes, A. (2008). The reader-friendly library service. Newcastle upon Tyne: Society of Chief Librarians.


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